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Patient Engagement

The right message, the right patient, the right moment.

AXIFI identifies which patients need outreach, personalizes the channel and message, and automates follow-through — all without adding headcount to your front desk.

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The problem

Generic reminders do not change patient behavior.

Health systems send millions of appointment reminders and care gap notices every year. Most are ignored. Patients have different preferences, literacy levels, and life circumstances. A 75-year-old managing CHF needs different outreach than a 32-year-old who missed a colonoscopy referral. One-size-fits-all messaging is costing you appointments, quality scores, and patient outcomes.

  • Average no-show rate in US ambulatory care: 18–23%
  • Care gap closure rates average 34% with templated outreach; 61% with personalized AI outreach
  • Patients with chronic conditions see 40% higher engagement when outreach matches their channel preference
  • Every unfilled appointment slot costs a primary care practice $100–$200 in direct lost revenue
Our approach

Understand each patient. Reach them where they are.

  1. Population stratification

    AXIFI segments your attributed population by risk tier, care gap type, preferred channel, and likelihood to engage. Stratification updates nightly from your EHR.

  2. Personalized message generation

    Each outreach message is generated for the individual patient — reading level, language, channel (SMS, voice, email, portal), and time-of-day preference — by the AXIFI engagement agent.

  3. Automated follow-through

    AXIFI handles scheduling links, reminders, no-show recovery, and escalation to a human coordinator when needed. No staff touch until the patient is confirmed.

  4. Outcomes tracking

    AXIFI closes the loop: did the patient schedule? Did they show? Was the care gap addressed? Results feed back into the stratification model to improve future outreach.

Measured outcomes

More patients seen. Fewer gaps in care.

38 %

Reduction in no-show rate

primary care, 90-day post-deployment

2.4 ×

Increase in care gap closure rate

vs. pre-AXIFI baseline

61 %

Patient response rate to AI outreach

vs. 22% industry average

Care gap closure rate by outreach type (%)

What's inside

What is inside Patient Engagement.

Population stratification engine

Risk-tiers your attributed population nightly. Prioritizes outreach by impact — highest-risk patients with open care gaps surface first.

AI message personalization

Generates outreach in the patient's language, at their reading level, through their preferred channel. Channel preference learned from response history.

Automated scheduling

Deep-linked scheduling integrations let patients book directly from the outreach message. No hold time. No phone tree.

Engagement analytics

Campaign dashboards show open rates, response rates, scheduling conversions, and care gap closure by program, provider, and patient segment.

Senior physician in white coat holding a clipboard, representing empowered providers with AXIFI patient engagement tools
Works with your stack

Works with your existing patient communication stack.

EHR / population health
  • Epic MyChart
  • Cerner HealtheIntent
  • Arcadia
  • Azara Healthcare
  • Innovaccer
Outreach channel
  • SMS (TCPA-compliant)
  • Voice (IVR + AI voice)
  • Email
  • Patient portal secure message
Scheduling
  • Epic Cadence
  • Zocdoc
  • Klara
  • Relatient
  • Direct EHR scheduling API
Translation
  • Spanish
  • Mandarin
  • Vietnamese
  • Haitian Creole
  • Arabic
  • +40 more via AXIFI language layer
FAQ

Common questions.

Related solutions

Explore what pairs well.

Health system patient experience teams, population health managers, and CMOs

Ready to deploy Patient Engagement in your environment?

See how Synaptis fits into your stack — no generic demos, just your workflow.

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